Terms of Service

1. Acceptance of Terms

Welcome to NYCHROMEART, a division of Raven Lake Studio. By accessing our website at nychromeart.com, submitting a quote request, or using our chrome finishing services, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any of these Terms, you are prohibited from using or accessing our website and services. These Terms constitute a legally binding agreement between you and NYCHROMEART.

2. Our Services

NYCHROMEART provides professional chrome and metallic finishing services, including but not limited to:

• Cosmichrome® spray chrome application
• Matthew's Paint conventional chrome-effect systems
• Surface preparation and priming
• Custom tinted chrome finishes (gold, copper, black, custom colors)
• Consultation on substrate compatibility and prep requirements

2.1 Service Limitations

We reserve the right to decline projects that are not suitable for our finishing systems or that fall outside our area of expertise.

3. Quotes & Pricing

3.1 Quote Validity

All quotes provided are estimates based on the information you provide and are valid for 30 days from the date of issue unless otherwise specified. Final pricing may be adjusted upon physical inspection of the item(s).

3.2 Quote Accuracy

To provide accurate quotes, we require:

• Clear photographs of the item(s) from multiple angles
• Accurate dimensions (length, width, height)
• Substrate material identification
• Current surface preparation level
• Desired finish and timeline

3.3 Price Adjustments

We reserve the right to adjust pricing if:

• The actual condition differs significantly from the provided description or photos
• Additional prep work is required beyond initial assessment
• Hidden defects are discovered during the prep process
• Project scope changes after work has begun

Any price adjustments will be communicated and approved by you before proceeding.

4. Orders & Payment

4.1 Order Confirmation

An order is considered confirmed when:

• A quote has been approved in writing (email is acceptable)
• Required deposit has been received (if applicable)
• Item(s) have been received at our facility

4.2 Deposits

A deposit of 50% may be required for projects exceeding $500. Deposits are non-refundable once work has commenced.

4.3 Payment Terms

• Balance is due upon project completion, prior to pickup or shipping
• We accept major credit cards, checks, and bank transfers
• Items will not be released until payment is received in full
• Unpaid invoices may accrue storage fees after 14 days

4.4 Cancellation

If you cancel an order:

• Before work begins: Full refund of any deposit
• After work begins: You are responsible for labor and materials expended
• After completion: No refund; full payment required

5. Substrate Preparation

5.1 The 1200-Grit Standard

5.2 Client-Prepared Items

If you prepare your own items:

• Items must be free of dust, oils, and contaminants
• All seams, layer lines, and defects must be filled and sanded smooth
• We will inspect all items upon receipt
• Additional prep charges may apply if items do not meet our standards

5.3 Prep Services

We offer full preparation services at additional cost. This includes sanding, priming, defect repair, and surface refinement to chrome-ready condition.

5.4 Substrate Compatibility

While Cosmichrome® works on most substrates, some materials may require special primers or may not be suitable. We will advise you during the quote process.

6. Turnaround & Delivery

6.1 Standard Turnaround

• Standard: 1-2 weeks from receipt of chrome-ready items
• Rush: Under 1 week (additional fees apply)
• With Prep: Add 1-2 weeks depending on scope

Turnaround times are estimates and may vary based on workload and project complexity.

6.2 Pickup

Items may be picked up from our Warwick, NY facility during business hours (Monday-Friday, 9am-5pm) by appointment.

6.3 Shipping

• We can arrange shipping at your expense
• Items are packed professionally but ship at your risk
• We recommend insuring all shipments
• NYCHROMEART is not responsible for damage during transit

6.4 Storage

Completed items must be picked up or shipped within 14 days of completion notice. After 14 days, storage fees of $10/day may apply. Items abandoned for more than 90 days may be disposed of.

7. Warranty & Limitations

7.1 Workmanship Warranty

We warrant our workmanship against defects for 30 days from completion. This warranty covers:

• Peeling or flaking due to application error
• Visible defects present at time of delivery
• Inconsistencies in finish not disclosed during acceptance

7.2 Warranty Exclusions

This warranty does not cover:

• Normal wear and handling
• Scratches, chips, or damage after delivery
• Damage from improper cleaning or chemical exposure
• Substrate failure or defects
• UV degradation over time
• Damage from flexing or impact
• Issues arising from inadequate client prep

7.3 Aesthetic Nature of Finish

8. Limitation of Liability

8.1 Maximum Liability

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

8.2 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Production delays
• Missed deadlines for third-party commitments
• Reputational damage

8.3 Inherent Risks

You acknowledge that chrome finishing involves inherent risks including the possibility of substrate damage. While we take every precaution, we are not liable for damage to fragile, improperly constructed, or unsuitable substrates.

8.4 Valuation

Unless otherwise declared in writing with supporting documentation, the maximum value of any item is deemed to be $500. If your item exceeds this value, please inform us in writing before work begins.

9. Intellectual Property

9.1 Our Content

All content on nychromeart.com, including text, graphics, logos, images, and software, is the property of NYCHROMEART or its content suppliers and is protected by copyright and trademark laws.

9.2 Your Responsibility

You represent that you have the right to have items chromed and that finishing such items does not infringe on any third-party intellectual property rights. We are not liable for any IP infringement related to items you submit.

10. User Content & Portfolio

10.1 Photography Rights

We may photograph completed work for our portfolio, website, and marketing materials. By using our services, you grant us a non-exclusive, royalty-free license to use images of your finished project unless you notify us in writing before work begins that you require confidentiality.

10.2 Confidential Projects

For projects under NDA or requiring confidentiality (such as unreleased film props), please inform us in writing. We will take appropriate measures to protect your project's confidentiality.

11. Termination

We reserve the right to refuse service to anyone for any reason. We may terminate or suspend access to our services immediately, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other customers, us, or third parties
• Involves fraudulent or illegal activity

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, New York.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, please contact us: